About LuxUS
LuxUS Personal Shoppers is operated by Alay Group LLC, a Texas-based business. We help clients coordinate U.S. purchases, receive orders, consolidate packages, and arrange delivery logistics to Mexico. We work directly with clients to clarify their needs and provide individual quotes.
How our service works
- Contact us to discuss your desired items and destination.
- We confirm service availability, estimated fees, shipping arrangements, and timing before proceeding.
- Clients may purchase items directly from retailers with their own payment cards, or request an individually agreed purchasing service.
- We receive and consolidate eligible orders and coordinate shipment or delivery under the agreed terms.
Retail product prices, applicable sales taxes, personal shopping fees, shipping, customs charges and other costs are quoted or disclosed as applicable before an order is confirmed. We do not represent or claim affiliation with the brands whose products clients may purchase.
Service & payment policies
Pricing and payments
Service charges depend on the scope of each order and are confirmed with the client before payment. Any available payment methods are communicated directly. Do not send payment until you have received a confirmed quote and instructions.
Cancellations and refunds
Contact us promptly to request a cancellation. Eligibility for a refund depends on whether the service has started, whether merchandise has been purchased, and applicable retailer return policies. Any nonrefundable third-party expenses will be identified when relevant. We review refund requests individually in accordance with applicable law and the agreed service terms.
Shipping and delivery
Delivery timelines are estimates and depend on retailers, carriers, customs processing, and destination. Shipping charges and any customs duties or taxes will be communicated where known before shipment. Clients are responsible for providing accurate delivery details.
Privacy
We use contact, order, and delivery information to respond to inquiries, coordinate requested services, and maintain business records. We share necessary details with payment processors, carriers, and service providers only as needed to fulfill orders or comply with legal obligations. For privacy inquiries or requests, please contact us using the details below.
Contact us
LuxUS Personal Shoppers
Operated by Alay Group LLC
Houston, Texas, USA
For quotes, order inquiries, cancellations, refunds, or privacy requests, contact our team through your existing LuxUS WhatsApp conversation.
Website information is introductory. Specific services, charges and timelines are confirmed directly before purchase.